All work carried out by WTW is covered by Public Liability Insurance of £5,000,000.

Definitions

Contractor: Williams Tree works (WTW), representing all staff directly or indirectly employed by the company

Client: person commissioning specified works, unless it has been clearly stated that he/she acts on behalf of a third party

Quotation: written specification of the works as discussed on site and given or sent to the client

Works: refers to tree surgery, stump grinding, liaison with local authorities and any other tasks specified by the client and agreed.

Contract: agreement between WTW and a client in which the client requires WTW to undertake certain specified works.

Quotations & Expiry

All quotations are a fixed price and are without obligation. Typically we are prepared to hold our quote for a maximum of 3 months.

Service specification

The signed quote and service specification includes the limit and scope of works agreed to be undertaken.

Any dimensions and percentages specified are by nature approximate. Most works are undertaken to the nearest appropriate pruning or access point.

Changing the Quotation

If things change then the quote will change too. This might include:

• Changes to the work needed to be done

• Changes to the site or tree condition since the quote visit

• Additional works you ask for whilst WTW are on site

Changes in advance will need to be notified to us and confirmed electronically.

Changes on the day of work will be recorded on the quote document and countersigned by the contractor and client as ‘additional works requested on the day’ with a note of any cost implications.

Deposit

WTW do not require a booking deposit.

Stump Grinding

Where specified, stump grinding will be to a level approximately 6” below the adjacent ground and will not include any lateral roots unless specified. Chippings will be left on site and backfilled into the stump hole as a mulch. Note: stump grinding is NOT included as part of any felling or removal job unless specified in the quotation. You are required to notify WTW of any underground services in the grinding areas.

Client Responsibilities

• Ownership: You must inform WTW if any of the trees, shrubs or hedges affected by or included in the service specification are not owned by you the appointing client.

• Neighbours: You must inform neighbours, where appropriate, of any specified work at boundary locations. You will be responsible for any claims resulting from such works.

• Children and pets: it is your responsibility to keep the working area free of children and pets. • Site hygiene: We’re unable to work on sites littered with dog or animal faeces. It’s your responsibility to clear such mess before we arrive or incur an additional fee for cleaning or clear up on the day. If this is not possible you may incur a rebooking fee.

• Landlord Access: You must ensure that any tenants provide access to WTW on the scheduled date of work. In the event of WTW being unable to gain access you may incur a charge of 50% of the value of the proposed works.

• Permissions: It is your responsibility to ensure appropriate consent to carry out the specified work has been obtained.

WTW responsibilities and liabilities

• Site: WTW take all reasonable precautions to avoid damage to fences, gates, walls, paths and the site in general. This does not include damage to the site occurring through reasonable and proper execution of the work.

• Maintenance: Subsequent maintenance of trees and the site after completion of the work is not included unless specified in the quotation.

• Tree death: WTW will not be liable for the failure of any trees, shrubs or plants which fail to take for reasons beyond our control or for any tree which dies following heavy reduction or pollarding.

• Collaborative Working. WTW reserve the right to subcontract all or part of the commissioned works. Such works remain subject to these terms and conditions.

Cancellations & Delays WTW reserve the right to delay or cancel works that are: deemed hazardous, affected by inclement weather, likely to interfere with wildlife habitats, or otherwise compromised by events or failure by the client to act on their responsibilities. In the case of force majeure the contract may be suspended or cancelled. As the customer you have the right to cancel this contract prior to any work commencing without giving any reason.

Payment – 5 working days On completion of the quoted works, payment is due within 5 working days. You’ll usually be presented with an invoice on the day. Payment can be made via bank transfer or receipted cash on the day.

Complaints or concerns Any complaints or concerns after completion of works must be notified, in writing or by email to WTW within a period of 48 hours.

Contact; Liam Williams Tel: 07975924267 or email: williamstreeworksltd@yahoo.com